About Us This web site is owned and operated by The Wicker Man who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The Wicker Man
44-46 High Street
Phone: 028 9024 3550
Fax: 028 9024 3550
VAT reg. number: 674882876
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard, American Express and Paypal.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Handling and packaging is included in the price. Shipping is added at the checkout
Delivery Schedule We normally process your order right away. Because our website is an extension of our shop, all the items here are usually in stock, so we can normally send your order to you in less than 3 business days . International orders are generally received in under 14 days
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When you supply us with Credit Card details we do not input them to our wesbite or computers. We retain the merchant copy of the credit card transaction in a secure location for the legally required time frame. Your details will not be used again except where a credit is required.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 028 9024 3550 (International +44 028 9024 3550) or fax us on or write to us at 18 High Street Belfast Northern Ireland BT1 2BD United Kingdom
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the UK Consumer Contracts Regulations.
If you are unhappy with your purchases, please contact us and we will be happy to issue a full refund on return of the goods